Frequently ASKED Question
Can I make changes to my order after I have already confirmed it?
Unfortunately, no. We usually process your order as soon as we receive it so changes cannot be made after the order has been confirmed. We want you to be satisfied with GQ purchase. However, if that is not the case, we will gladly accept the items for exchange/return, provided that they have not been washed, worn, or altered, with tags attached. Exchange/return can be made within 30 days from the date specified on the receipt.
What do I do if the item is sold out after I have confirmed my order?
If we cannot proceed with shipping due to stock shortage, our service team will contact you via email or phone to request order cancellation. The refund will be issued in the original form of payment.
How do I know that my order is complete?
GQ will send you an order confirmation email with an order number enclosed.
Note: Payment is considered successful only after you receive a payment confirmation email.
I found out that my personal information is wrong (e.g., name, address, phone number) after I have placed my order. How can I fix this?
Please contact us as soon as possible to make changes.
When will I be charged?
Time varies from one payment method to the other.
- For credit/debit card, you will be charged as soon as you confirm your payment.
- For cash on delivery, you will be charged at the moment you receive your package.
Can I place my order via GQ Call Center?
Not at this moment.
Can I pick up my order at one of the GQ Stores?
Unfortunately, in-store pick-up is not available at this moment. What you can do, however, is to exchange your items at any of our stores, except the GQ Department Store Counters.
Are the same products available at both GQ Stores and GQ Online?
Due to customer demand, we cannot guarantee that the item you want will be available at both GQ Stores and GQ Online at the same time.
Are items in GQ Stores and GQ Online offered at the same price?
Due to the difference of business operation models, the price of the same item may vary. However, we do guarantee that the best deal will always be available at GQ Online.
Will the item I want be restocked?
We cannot promise that the item you want will be restocked, but please check back periodically as our website is constantly updated